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Solve connection issues

By default, the plugin uploads the converted design to the live preview, which is a web application run by Qt.

If the plugin cannot connect to the live preview, check that:

  • Your computer is connected to the internet and the connection is stable.
  • The connection between the plugin and the live preview is not blocked by the operating system, browser, a firewall, or a VPN.
  • Your VPN provider or browser extension settings do not block real-time communication with WebRTC, which they might do to prevent WebRTC leak that exposes IP addresses.

The plugin shows alerts about connection issues that suggest actions for solving the issues.

Common connection issues

IssueTry this
Endless loading
  • Check the internet connection.
  • Disable the VPN.
  • Set another browser as the default browser.
Blank screen
  • Clear the browser cache.
  • Check that JavaScript is enabled.
Connection timeout
  • Restart the plugin and try again.
  • Check firewall settings.

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